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Support

Product Support Lifecycle

Support lifecycle policy

The TEKLYNX Product Support Lifecycle policy provides consistent and predictable guidelines for product support availability at the time of product release. We provide this policy to help you with product planning decisions. 

 

PRE MAJOR RELEASE PHASE [ 1-2 MONTHS BEFORE MAJOR VERSION RELEASE ]
  • Existing major version is sold and supported fully by TEKLYNX.

 

POST MAJOR RELEASE PHASE [ 0-6 MONTHS AFTER MAJOR VERSION RELEASE ]
  • Standard support offerings for the new release begin.
  • Development on previous versions is limited to bug fixes that will be evaluated on a case-by-case basis. Not every bug will warrant a fix. Development/Product Management will make all final decisions.

 

EXTENDED SUPPORT PHASE [ 6-12 MONTHS AFTER MAJOR VERSION RELEASE ]
  • Standard support offerings continue.
  • All development for previous version ends 6 months after major release.
  • All development, bug fixes and enhancements continue for latest version.

 

NON-SUPPORTED* PHASE [ 12+ MONTHS AFTER MAJOR VERSION RELEASE ]
  • Standard support offerings for previous versions end.
  • Online self-help support information will be available via the TEKLYNX website.

 

*Please note: With a TEKLYNX Subscription License or active Software Maintenance Agreement (SMA), your product will be supported regardless of what version it is, or if it is within the support phase.

 

NOTE: Regional differences may apply to support cycle dates. Contact TEKLYNX in your region to learn more.

Product support lifecycle

Product Support Lifecycle By Product

Product Name
Release Date
Last sell date
End of support
LABEL MATRIX
LABEL MATRIX 4.90
24-Apr-00
09-May-01
09-May-02
LABEL MATRIX 5.00
10-Nov-00
01-Jun-03
01-Jun-04
LABEL MATRIX 5.00.01
19-Feb-01
01-Jun-03
01-Jun-04
LABEL MATRIX 5.00.04
20-Aug-01
01-Jun-03
01-Jun-04
LABEL MATRIX 7.0
03-Dec-02
06-Apr-04
06-Apr-05
LABEL MATRIX 7.01
06-Apr-04
09-Nov-04
09-Nov-05
LABEL MATRIX 7.02
09-Nov-04
26-Sep-06
26-Sep-07
LABEL MATRIX 8.00
26-Sep-06
12-Jun-07
12-Jun-08
LABEL MATRIX 8.10
12-Jun-07
09-Jan-09
09-Jan-10
LABEL MATRIX 8.20
09-Jan-09
14-Jul-09
14-Jul-10
LABEL MATRIX 8.30
14-Jul-09
15-Dec-09
15-Dec-10
LABEL MATRIX 8.50
15-Dec-09
15-Feb-11
15-Feb-12
LABEL MATRIX 8.60
15-Feb-11
31-Jan-12
31-Jan-13
LABEL MATRIX 8.70
31-Jan-12
03-Apr-13
03-Apr-14
LABEL MATRIX 2012
03-Apr-13
12-Aug-14
12-Aug-15
LABEL MATRIX 2014
12-Aug-14
13-Oct-15
13-Oct-16
LABEL MATRIX 2015
13-Oct-15
20-Mar-18
20-Mar-19
LABEL MATRIX 2018
20-Mar-18
--
--
LABELVIEW
LABELVIEW 5.41
--
13-Jan-00
13-Jan-01
LABELVIEW 6.00
13-Jul-99
21-Apr-00
21-Apr-01
LABELVIEW 6.01
21-Oct-99
21-Jul-00
21-Jul-01
LABELVIEW 6.02
21-Jan-00
09-Feb-01
09-Feb-02
LABELVIEW 6.04
09-Aug-00
16-Jul-01
16-Jul-02
LABELVIEW 6.05
16-Jan-01
13-Aug-01
13-Aug-02
LABELVIEW 6.06
13-Feb-01
14-Nov-01
14-Nov-02
LABELVIEW 6.07
14-May-01
06-May-02
06-May-03
LABELVIEW 6.08
06-Nov-01
26-Dec-02
26-Dec-03
LABELVIEW 6.09
26-Jun-02
19-Apr-03
19-Apr-04
LABELVIEW 7.00
19-Oct-02
02-Dec-02
02-Dec-03
LABELVIEW 7.01
02-Dec-02
21-Apr-03
21-Apr-04
LABELVIEW 7.02
21-Apr-03
15-Dec-03
15-Dec-04
LABELVIEW 7.03
15-Dec-03
22-Jun-04
22-Jun-05
LABELVIEW 7.04
22-Jun-04
25-Feb-05
25-Feb-06
LABELVIEW 7.05
01-Mar-05
18-Oct-05
18-Oct-06
LABELVIEW 8.00
18-Oct-05
15-Jun-06
15-Jun-07
LABELVIEW 8.01
15-Jun-06
13-Oct-06
13-Oct-07
LABELVIEW 8.02
13-Oct-06
21-Nov-06
21-Nov-07
LABELVIEW 8.03
21-Nov-06
12-Jun-07
12-Jun-08
LABELVIEW 8.10
12-Jul-07
21-Oct-08
21-Oct-09
LABELVIEW 8.20
21-Oct-08
26-Jan-10
26-Jan-11
LABELVIEW 8.50
26-Jan-10
24-May-11
24-May-12
LABELVIEW 8.60
24-May-11
23-Jun-11
01-Oct-12
LABELVIEW 9.00
23-Jun-11
05-Jun-12
05-Jun-13
LABELVIEW 10.00
05-Jun-12
03-Apr-13
03-Apr-14
LABELVIEW 2012
03-Apr-13
04-Feb-14
04-Feb-15
LABELVIEW 2014
04-Feb-14
13-Oct-15
13-Oct-16
LABELVIEW 2015
13-Oct-15
20-Mar-18
20-Mar-19
LABELVIEW 2018
20-Mar-18
--
--
CODESOFT
CODESOFT 4.02
15-Jan-98
16-May-99
16-May-00
CODESOFT 5.04
30-Mar-00
09-Apr-01
09-Apr-02
CODESOFT 6.00
05-Dec-02
05-Apr-04
05-Apr-05
CODESOFT 6.01
02-Jan-01
07-Dec-01
07-Dec-02
CODESOFT 6.02
07-Jun-01
16-Jan-02
16-Jan-03
CODESOFT 6.02.01
16-Jul-01
11-Apr-02
11-Apr-03
CODESOFT 6.03
11-Oct-01
28-Dec-02
28-Dec-03
CODESOFT 6.04
28-Jun-02
05-Jun-03
05-Jun-04
CODESOFT 6.10
05-Dec-02
05-Apr-04
05-Apr-05
CODESOFT 7.00
06-Oct-03
20-Jul-04
20-Jan-05
CODESOFT 7.10
20-Jul-04
24-Jan-06
24-Jan-07
CODESOFT 8.0
24-Jan-06
12-Jun-07
12-Jun-08
CODESOFT 8.50
12-Jun-07
20-Dec-08
20-Dec-09
CODESOFT 8.51
20-Dec-08
17-Nov-09
17-Nov-10
CODESOFT 9.00
17-Nov-09
24-May-11
24-May-12
CODESOFT 9.10
24-May-11
30-May-12
30-May-13
CODESOFT 10.00
30-May-12
25-Jul-12
25-Jul-13
CODESOFT 10.01
25-Jul-12
03-Apr-13
03-Apr-14
CODESOFT 2012
03-Apr-13
04-Feb-14
04-Feb-15
CODESOFT 2014
04-Feb-14
13-Oct-15
13-Oct-16
CODESOFT 2015
13-Oct-15
20-Mar-18
20-Mar-19
CODESOFT 2018
20-Mar-18
--
--
BACKTRACK
BACKTRACK 4.50
13-Sep-15
19-Jun-07
19-Jun-08
BACKTRACK 5.00
19-Jun-07
08-Jun-08
18-Jun-09
BACKTRACK 6.00
18-Jun-08
07-Nov-08
07-Nov-09
BACKTRACK 6.00.01
07-Nov-08
02-Nov-09
02-Nov-10
BACKTRACK 6.00.02
02-Nov-99
02-Feb-10
02-Feb-11
BACKTRACK 6.00.03
02-Feb-10
21-Sep-10
21-Sep-11
BACKTRACK 6.00.04
21-Sep-10
11-Oct-11
11-Oct-12
BACKTRACK 7.00.00
11-Oct-11
02-Jul-12
02-Jul-13
BACKTRACK 7.01.10
02-Jul-12
24-Apr-13
24-Apr-14
BACKTRACK 2012
24-Apr-13
22-Nov-16
22-Nov-17
BACKTRACK 2015
22-Nov-16
--
--
SENTINEL
SENTINEL 2 with CODESOFT
10-Dec-99
15-Mar-04
01-Nov-04
SENTINEL 2.01 with CODESOFT 5.03.06
13-Oct-00
15-Mar-04
01-Nov-04
SENTINEL 2.11 with CODESOFT 5.04.04
08-Feb-01
15-Mar-04
01-Nov-04
SENTINEL 2.21 with CODESOFT 6.02.01
07-Jun-01
15-Mar-04
01-Nov-04
SENTINEL 2.22 with CODESOFT
03-Oct-01
15-Mar-04
01-Nov-04
SENTINEL 3.00 with CODESOFT
30-Jan-02
15-Sep-04
15-Sep-05
SENTINEL 3.10 with CODESOFT
30-Aug-02
15-Sep-04
15-Sep-05
SENTINEL 4.10 with CODESOFT 7.00
15-Mar-04
26-Jan-06
26-Jan-07
SENTINEL 5.00 with CODESOFT 8.00
26-Jan-06
26-Jun-07
26-Jun-08
SENTINEL 5.03 with CODESOFT 8.50
26-Jun-07
18-Jan-08
18-Jan-09
SENTINEL 5.04 with CODESOFT 8.50
18-Jan-08
21-Apr-08
21-Apr-09
SENTINEL 5.05 with CODESOFT 8.50
21-Apr-08
05-Oct-10
05-Oct-11
SENTINEL 6.00 with CODESOFT 9.00
05-Oct-10
21-Jun-11
21-Jun-12
SENTINEL 6.10 with CODESOFT 9.10
21-Jun-11
30-May-12
30-May-13
SENTINEL 10.00 with CODESOFT 10.00
30-May-12
16-Apr-13
16-Apr-14
SENTINEL 2012 with CODESOFT 2012
16-Apr-13
25-Mar-14
25-Mar-15
SENTINEL 2014 with CODESOFT 2014
25-Mar-14
13-Oct-15
13-Oct-16
SENTINEL 2015 with CODESOFT 2015
13-Oct-15
20-Mar-18
20-Mar-19
SENTINEL 2018 with CODESOFT 2018
20-Mar-18
--
--
LABEL ARCHIVE
LABEL ARCHIVE 2.00
07-Dec-06
07-May-08
07-May-09
LABEL ARCHIVE 2.04
07-May-08
21-Oct-08
21-Oct-09
LABEL ARCHIVE 2.05
21-Oct-08
16-Feb-10
16-Feb-11
LABEL ARCHIVE 3.00
16-Feb-10
05-Oct-10
05-Oct-11
LABEL ARCHIVE 3.10
05-Oct-10
07-Dec-10
07-Dec-11
LABEL ARCHIVE 3.20
07-Dec-10
06-Apr-11
06-Apr-12
LABEL ARCHIVE 3.30
06-Apr-11
24-Jul-12
24-Jul-13
LABEL ARCHIVE 10.00
24-Jul-12
22-Jul-13
22-Jul-14
LABEL ARCHIVE 2012
22-Jul-13
25-Mar-14
25-Mar-15
LABEL ARCHIVE 2014
25-Mar-14
13-Oct-15
13-Oct-16
LABEL ARCHIVE 2015
13-Oct-15
20-Mar-18
20-Mar-19
LABEL ARCHIVE 2018
20-Mar-18
--
--
TEKLYNX CENTRAL
TEKLYNX CENTRAL 3.00
05-Apr-12
01-Sep-14
01-Sep-15
TEKLYNX CENTRAL 4.00
01-Sep-14
19-May-15
19-May-16
TEKLYNX CENTRAL 4.50
19-May-15
24-Jan-17
24-Jan-18
TEKLYNX CENTRAL 4.60
24-Jan-17
02-Oct-18
02-Oct-19
TEKLYNX CENTRAL 5.0
02-Oct-18
--
--


NOTE: Regional differences may apply to support cycle dates. Contact TEKLYNX in your region to learn more.

Upgrade to the latest version

Stay on the latest version of TEKLYNX software to ensure your software is fully supported.

 

If your Subscription or SMA is valid, your license is eligible for a version upgrade.

 

Fill out this form to speak with a TEKLYNX representative about your upgrade options.

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