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Barcode Better

At TEKLYNX, we believe barcode software isn't just something you buy. It's an integrated solution that makes your company work.

Support

Software Maintenance Agreement (SMA)

Software Maintenance Agreement

Protect your barcode labeling software

 

Every new perpetual license of LABEL MATRIX, LABELVIEW, or CODESOFT is sold with a TEKLYNX Software Maintenance Agreement (SMA), helping you maximize the value of your investment. Active SMAs cover no-cost label design version upgrades, access to technical support, and one free basic and advanced online training webinar per year.

 

Note: Regional differences may apply. Contact TEKLYNX in your region to learn more.

RENEW YOUR SMA

An SMA provides the following benefits

With an SMA:

 

  • No cost version upgrades
  • Technical support included 
  • Two free training webinars every year
  • Additional license transfers as needed

 

TEKLYNX Support Policy

Without an SMA:

 

  • Version upgrades are the full price of new software
  • Pay per incident for technical support (supported versions only)
  • Webinars are $100 USD per session
  • Five license transfers
Note: SMA benefits vary by global region. Contact TEKLYNX in your region.
Renew licenses & agreements

How to renew your SMA

You can renew your SMA online through the TEKLYNX eCommerce Storefront. Current SMA customers will receive email reminders before their renewal date. You can also contact the TEKLYNX SMA Team by submitting the form at the bottom of this page.

 

RENEW YOUR SMA

 

Want to switch to subscription instead? Many customers prefer a subscription license because renewal costs are lower than future SMA renewals, but the benefits are the same.

FREQUENTLY ASKED QUESTIONS

Where do I find my serial number and password?

To renew your SMA online, you'll need your License Serial Number and Password.

 

To find your License Serial Number:

 

  • Refer to the email we sent you when you ordered your original TEKLYNX license
    OR
  • Open your TEKLYNX barcode label software and go to Help > About
    OR
  • Open the TEKLYNX License Manager for your product

 

To find your License Password:

 

  • Refer to the email we sent you when you ordered your original TEKLYNX license

 

For assistance, please contact TEKLYNX in your region.

Can I switch to a subscription license instead of renewing my SMA?

Yes. Converting your perpetual license + SMA to a subscription license is possible at any time. Many customers prefer a subscription license because renewal costs are lower than future SMA renewals, but the benefits are the same.

 

Note: When you switch, a new subscription license will be issued, and the original perpetual license associated with your SMA will be disabled after 30 days.  

Does TEKLYNX offer multi-year renewals?

Yes. SMA renewals are available in 1-, 3-, and 5-year options, giving you flexibility and saving you time and money. Lock in today's price for up to 5 years and save!

 

RENEW YOUR SMA

Success needs support

GET CUSTOMER SUPPORT

"Mitchell was very helpful. It was so great to have the person who answered my call be the one who helped me out and found a solution quickly. Great work!"

- Sheldon R, Floating Leaf Fine Foods

Keep your software protected

Fill out this form to request pricing for your SMA renewal

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