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Software Maintenance Agreement (SMA)

Software Maintenance Agreement

Protect your barcode labeling software

Maximize your Return on Investment (ROI) of your barcode label software with a TEKLYNX Software Maintenance Agreement (SMA). An SMA entitles you to no-cost label design version upgrades, unlimited free access to technical support for label design products, regardless of support cycle, and one free basic and one free advanced online training webinar per year. An SMA can be added on to new perpetual licenses of LABEL MATRIX, LABELVIEW, or CODESOFT.

 

Note: SMA benefits vary by global region. Please check the site language and region in the upper right corner to ensure you are viewing correct information for your region.

REGISTER YOUR SMA

An SMA provides the following benefits

With an SMA:

 

  • No cost version upgrades
  • Priority technical support included
  • Two free training webinars every year

Without an SMA:

 

  • Version upgrades are the full price of new software
  • Technical support (supported versions only) is $49 USD per incident
  • Webinars are $100 USD per session
Note: SMA benefits vary by global region. Contact TEKLYNX in your region.
Renew licenses & agreements

How to renew your SMA

Current SMA customers will receive email notifications as their SMA is coming up for renewal. For pricing information and to begin the renewal process, get in touch with the TEKLYNX SMA Team by filling out the form at the bottom of this page.

 

 

 

REQUEST SMA RENEWAL

FREQUENTLY ASKED QUESTIONS

Where do I find my SMA number?

If the product was shipped to you, the SMA number can be found on the product packaging and SMA information sheet. If the product was delivered by email, the SMA number can be found in the email that was sent to you by TEKLYNX or your TEKLYNX reseller.

Why do I need an SMA?

Perpetual software licenses do not include protection. Add an SMA to leverage free version upgrades, access to priority technical support, and one free basic and one free advanced product training webinar per year.

Does TEKLYNX offer multi-year renewals?

Yes. SMA renewals are available in 1-, 3-, and 5-year options, giving you flexibility and saving you time and money. Save up to 72% off the cost of your software over 5 years!

Success needs support

GET CUSTOMER SUPPORT

“I received a hand addressed card with a free upgrade offer (based on our SMA) to the latest version of the software.”

- Bruce Moreno, Santinelli International

Keep your software protected

Fill out this form to request pricing for your SMA renewal

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