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Barcode Better

At TEKLYNX, we believe barcode software isn’t just something you buy. It’s an integrated technology solution that makes your company work.

Support

Software Maintenance Agreement (SMA)

Software Maintenance Agreement

Protect your barcode labeling software

Maximize your Return on Investment (ROI) of your barcode label software with a TEKLYNX Software Maintenance Agreement (SMA). An SMA entitles you to no-cost label design version upgrades, unlimited free access to technical support for label design products, and one free basic and one free advanced online training webinar per year. An SMA is sold with new perpetual licenses of LABEL MATRIX, LABELVIEW, or CODESOFT.

 

Note: SMA benefits vary by global region. Please check the site language and region in the upper right corner to ensure you are viewing correct information for your region.

 

Save more with a multi-year renewal and lock in your SMA cost for 3 or 5 years!

RENEW YOUR SMA

An SMA provides the following benefits

With an SMA:

 

  • No cost version upgrades
  • Priority technical support included
  • Two free training webinars every year

Without an SMA:

 

  • Version upgrades are the full price of new software
  • Technical support (supported versions only) is $49 USD per incident
  • Webinars are $100 USD per session
Note: SMA benefits vary by global region. Contact TEKLYNX in your region.
Renew licenses & agreements

How to renew your SMA

Visit the TEKLYNX eCommerce Storefront to renew your SMA online. Current SMA customers will receive email notifications as their SMA is coming up for renewal. You can also get in touch with the TEKLYNX SMA Team by filling out the form at the bottom of this page.

 

RENEW YOUR SMA

FREQUENTLY ASKED QUESTIONS

Where do I find my serial number and password?

To renew your SMA online, you'll need your License Serial Number and Password.

 

To find your License Serial Number:

 

  • Refer to the email we sent you when you ordered your original TEKLYNX license
    OR
  • Open your TEKLYNX barcode label software and go to Help > About
    OR
  • Open the TEKLYNX License Manager for your product

 

To find your License Password:

 

  • Refer to the email we sent you when you ordered your original TEKLYNX license

 

For assistance, please contact TEKLYNX in your region.

Why do I need an SMA?

Perpetual software licenses are only protected when covered by an active SMA. Maintain your SMA to leverage free version upgrades, access priority technical support, and attend one free basic and one free advanced product training webinar per year.

Does TEKLYNX offer multi-year renewals?

Yes. SMA renewals are available in 1-, 3-, and 5-year options, giving you flexibility and saving you time and money. Lock in today's price for up to 5 years and save!

 

RENEW YOUR SMA

Success needs support

GET CUSTOMER SUPPORT

"Mitchell was very helpful. It was so great to have the person who answered my call be the one who helped me out and found a solution quickly. Great work!"

- Sheldon R, Floating Leaf Fine Foods

Keep your software protected

Fill out this form to request pricing for your SMA renewal

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