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At TEKLYNX, we believe barcode software isn’t just something you buy. It’s an integrated technology solution that makes your company work.

Support

Software Maintenance Agreement (SMA)

Software Maintenance Agreement

SMA in a few words

An SMA (Software Maintenance Agreement) is the most valuable feature of your product purchase. It protects you against technological advances such as new industry drivers, new OS releases or a change of PC by providing you with access to version upgrades for any TEKLYNX product with a valid SMA.

 

Note: SMA benefits vary by global region. Please check the site language and region in the upper right corner to ensure you are viewing correct information for your region.

CHECK THE STATUS OF AN SMA

Two types of SMA are available

SMA

 

  • Provides the user with access, at no extra cost, to version upgrades while the SMA is valid.

SMA Gold

 

  • Provides the user with access, at no extra cost, to version upgrades and technical support while the SMA is valid.
Note: SMA benefits vary by global region. Contact TEKLYNX in your region.
Renew licenses & agreements

How to renew your SMA

To renew an SMA, contact your usual reseller, or if you don’t know who your reseller is, contact TEKLYNX in your region.

 

TEKLYNX sends renewal reminders to resellers 75 days before each SMA’s expiry date, so that resellers can propose renewal to their customers.

 

WARNING: Failure to renew your SMA will make you ineligible for future software version upgrades for the license concerned.

 

REQUEST SMA RENEWAL

HOW TO UPGRADE YOUR SOFTWARE USING YOUR SMA CONTRACT

Initial requirement

Your SMA must be valid. No version upgrade will be provided if the SMA has expired.

 

Click here to check the status of an SMA

When can I request a version upgrade?

A version upgrade should only be requested when the user requires it. If you are upgrading a Software Key protected product, the timing is crucial, as the old license must be deactivated and proof of deactivation must be returned to your reseller or to TEKLYNX.

Where do I request an upgrade?

Customers should request version upgrades at the same place they usually place orders.

 

End-users: please contact your usual reseller or, if you don’t know who your reseller is, you can contact TEKLYNX directly.

 

Send version upgrade requests to TEKLYNX Customer Care in your region:

 

NORTHERN, SOUTHERN & WESTERN EUROPE

customer_care@teklynx.fr

Tel +33 (0) 562 601 080

 

CENTRAL & EASTERN EUROPE / GERMANY / SWITZERLAND

info_gr@teklynx-int.com

Tel +49 (0) 2103 2526 0

 

MIDDLE EAST & AFRICA

customer_care@teklynx.fr

Tel +33 (0) 562 601 080

 

ASIA

customerservice@teklynx.asia

Tel +65 6908 0960

What information is required for an upgrade?

Hardware Key protected product (USB or Parallel)

To upgrade a hardware key, click here.

 

Software Key protected product

The upgrade request must include:

  • Email address (to which the upgrade code will be sent)
  • License serial number (as delivered with the product)
  • For license serial numbers starting with NSP: the Password. For all other serial numbers (non-NSP): either the Activation Code or the Product Code.
    • The Password (for NSP products) or Activation Code (for non-NSP products) is delivered with the product.
    • The Product Code (for non-NSP products) can be found by launching the Upgrade Manager tool on the computer where the product is activated.
  • You must also specify:
    • a) whether you will be using your TEKLYNX software in a virtual environment, and
    • b) what type of license you want.
    • For the types of license available, go to Licensing Options.

Success needs support

GET CUSTOMER SUPPORT

Keep your software protected

Fill out this form to request pricing for your SMA renewal

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