“Javell is a Rock Star! Javell spoke slowly and clearly, was patient and thorough, and described simply in layman's terms but never made me feel subpar. I was very impressed! I am not an IT person and I usually dread calling tech support for any software. Thank you TEKLYNX" - Sonya Morrison, Dot It
"Ashley is a great asset to your company. She has professionally handled every question I have had." -Sarah P, North American Lighting
“Javell diagnosed our problem and walked me through how to fix it within 3 minutes. That is the kind of support you dream about. He made it so quick and easy." - Brad Pikcilingis, Candy Kraft Candies
“TEKLYNX does an AMAZING job at providing a comprehensive, efficient, and user-friendly interface. The various wizards that help you complete your label making tasks are the best and make the design process incredibly straight-forward. Having used a similar software before I did have a slight advantage, but I found this software easier to use than the software I had been previously using. Even being familiar with the other software, I still often found myself having several issues and getting extremely frustrated. With TEKLYNX, I felt like I had been using it for years from the second I opened the program. I fully intend to continue with TEKLYNX past the trial period." - Nick Pierce, ProTerp Manufacturing
“It's very hard to find customer service that actually focuses on the issue at hand. Nicole is a good listener and after I finished explaining my issue, she very politely answered my question with no hesitation.”
- Byron Calvo, Canada Colors & Chemical, LTD
"Three questions and it was done. We are ordering another LABELVIEW license tomorrow. Best customer service in the industry." - TEKLYNX End User
"I called in to see if our version of software would be compatible with Windows 11. Javell was an awesome help. He explained our current situation and how to proceed and reviewed our maintenance agreement with me." - Laurie B, Salimetrics
"Excellent Support." - Sergio P, Wastequip Inc
"Scott was very quick and thorough and was able to solve the problem very quickly for us. This is very much appreciated because with many support calls we wait a long time for help." - W. Mierzwinski, Bench Dogs
“Ashley was very polite, patient, and helpful. She was able to get our issue resolved quickly and gave us the resources to address the issue if it happens again in the future. I am thankful.”
- Ryan McCollum, American Airlines
“Javell was very knowledgeable and eager to help! He helped solve an issue we have been working on for two months in 20 minutes." - Judd Boydston, O&M Halyard
“Within a few minutes, and I literally mean a few, Robert had the issue fixed. GREAT customer service. He took control of the situation and made us feel at ease immediately. Very professional.” - Charley Boley, US Cold Storage
"Mitchell was very helpful. It was so great to have the person who answered my call be the one who helped me out and found a solution quickly. Great work!" - Sheldon R, Floating Leaf Fine Foods
"Astounding service from the support tech today. I would recommend TEKLYNX to anybody needing that type of service due to their customer support and technical staff members." - Nicholas F, Work Skills
“Nicole went above and beyond to help make this transition seamless for the customer. I was inspired by the ease of the process she explained to me. She never showed any dissatisfaction in her voice at all.” - Lisa West-McGee, Brady Corp
“Hung up the phone and said, 'I love it when people are good at their jobs.' Javell recognized my issue by listening well. He then walked me through the solution within minutes and was friendly and professional."
- Daley Byles, FK Group
“My support calls are always solved - something that isn’t always the case elsewhere!"
- Mark Pickford, Pal Solutions
“Their Help Desk should be the gold standard for all help desks." - Ron Dean, Brooks Feeds
"Probably one of the easiest calls I have had about software licenses and solutions.”
- Barry Lee, Precision Packaging Services
"We worked together to solve the issue. Customer service these days seems to be a formality and I often have horrible experiences. My experience with TEKLYNX was positive and Nicholas should be thanked for that."
- J Chavez, Relmwest
"I am very impressed with the service I received from multiple people over the last few days. Very knowledgeable, like they were sitting next to me seeing my screen. Very friendly too!" - Alisha Wilmoth, Syngenta
“Tony was more than helpful. I was blown away with his knowledge and skill. Even when the customer had a trust problem with the server, that had nothing to do with the TEKLYNX software, he was helpful. He stayed on the phone until we were sure the problem was solved. Honestly, by far, the best customer support I have ever seen.” - Kyle Phillips, Advantage Marking and Labeling
"TEKLYNX is the model by which all technical support should be achieved! You are a shining example of what and how to support your customers!" - James P, Shorr Packaging Corporation
"Ashley was very helpful and professional. I wish more companies had great customer support like Ashley at TEKLYNX." - Charles, NLESystems Inc
“TEKLYNX has THE best customer service and support ever.” - Tiffany Pace, Black Label
“I would always recommend Ashley. She was so patient, very knowledgeable and always willing to go the extra mile. She made sure to check if I needed anything else. She was simply the best and top notch. She was very kind, listened to me, and helped me learn this new program. I was impressed on how she was so informative on everything that she was doing and teaching me. She quickly answered my questions and showed me without any hesitation.” - Tammy J Ching, Midwest Container & Industrial Supply
"Thank you, Nathaniel and Brittany, for your assistance in upgrading the LABEL MATRIX software. I was nervous about the upgrade due to the impact on production if anything failed during the process, but both of you made the experience pleasant." - AI M, Crusts Unlimited Inc
"Shawn really went above and beyond with my support call. What started with a simple question regarding database connections turned into Shawn helping me find the best possible solution within the TEKLYNX suite of software. Shawn's excellent knowledge of the products was apparent and even though our call ended up being very long he stayed very positive. Support tech's everywhere should aspire to as helpful as Shawn!"
- Kyle Kennedy, Scotian Gold
"I want to emphasize how thankful we are to TEKLYNX for helping with our recent issue. Our company uses CODESOFT and LABELVIEW and we highly recommend these products. Even if other companies offer similar products, they do not offer the unparalleled customer service and technical support like TEKLYNX."
- Stephanie Loehr, Genewiz
"Thank you for having support staff that cares, is knowledgeable and that are available! This proves to me how much your company believes in customer care and I will be spreading the word about your products. Great job!" - Jason Cantrell, Kasai Group
“Nicole was on top of her game. She was very knowledgeable, answering all questions and giving helpful information. Nicole was friendly and sincere. It was a pleasure speaking with her. Nicole went above and beyond in assisting my request. She's a great asset to have on your team.” - Adrian Davis, APExpress
"Ashley was very quick, knowledgeable and helpful. She went above and beyond to recommend further steps." - Robert G, National Logistics Services
© Copyright 2024 TEKLYNX CORPORATION SAS. All Rights Reserved.