Software Maintenance Agreement (SMA)

Protect Your Barcode Labeling Software

Save money on your label design software with a Software Maintenance Agreement 

Disclaimer: SMA benefits vary by global region. Please check the site language and region in the upper right corner to ensure you are viewing the correct information.

A TEKLYNX Software Maintenance Agreement (SMA) maximizes your return on investment on your barcode label software. An SMA can be added on to traditional license of TEKLYNX CODESOFT, LABELVIEW, or LABEL MATRIX barcode label software. Learn more about the protection an SMA offers for your barcode labeling software.

Purchase a traditional software license and add on an SMA in one, three or five-year options, to enjoy:

  1. One free basic and one free advanced online training webinar per year ($200 USD value)
  2. Unlimited free access to technical support for label design products, regardless of support cycle (value of $49 USD per incident) *
  3. No cost label design version upgrades (value of $99 to $1,495 USD depending on product) **

Subscription or SMA: What's the difference?

TEKLYNX offers a Subscription License that includes SMA benefits.

 Protection options for subscription and traditional licenses

Frequently asked questions about a Software Maintenance Agreement

  • I would like to add an SMA to my traditional software license(s).
  • I just purchased an SMA and I’d like to activate it, or I would like to activate the free 3-month SMA I received with my purchase.
    • Register your SMA today at http://smareg.teklynx.com/. Be sure to register your SMA to ensure you are receiving full benefits. For registration assistance, contact the TEKLYNX Customer Support Team at 414-837-4800. ***

  • I already have an SMA. Where do I find my SMA number?
    • End Users
      • If the product was shipped to you: the SMA number can be found on the product packaging and SMA information sheet delivered with the product.
      • If the product was delivered by e-mail: the SMA number can be found in the e-mail that was sent to you by TEKLYNX or your TEKLYNX partner.
    • Resellers
      • If the product was shipped to you: the SMA number can be found on the product packaging, on the SMA information sheet delivered with the product, on the TEKLYNX invoice and delivery note.
      • If the product was delivered by e-mail: the SMA number can be found in the e-mail and on the TEKLYNX invoice.

For more frequently asked questions about your SMA, please visit http://smareg.teklynx.com/markcom/SMAFAQs_gbr.html

 

*Unlimited technical support applies to label design products. TEKLYNX CENTRAL, SENTINEL, and LABEL ARCHIVE require separate support contracts.
 
**Version upgrades include updating a software title from a previous version to a new version, such as upgrading from CODESOFT 2014 Pro to CODESOFT 2015 Pro. Product upgrades, such as a change to a new level or edition within the same major version (for example, changing from CODESOFT Pro to CODESOFT Enterprise) are not included.
 
***Traditional licenses provide eligibility for free 3-month SMAs. Free 3-month SMAs do not include upgrades. In order to qualify for a free upgrade, you must purchase a full year SMA.