Customer Support Representative

Seeking: Friendly problem solver

Job Details:

• Location: Glendale, WI, USA
• Employment Type: Full-time regular

Job Description:

The Customer Support Representative is a full-time, phone-based customer service role, employed at our Glendale, WI location. The individual will be responsible for answering a high volume of customer calls and facilitate the completion of customer requests, as well as assisting customers with activation and the initial setup of the TEKLYNX label design programs.

Job Responsibilities

• Master use of all TEKLYNX products and the ability to communicate this information to customers
• Provide timely and accurate information to incoming customer order status and product knowledge requests
• Process customer orders / changes according to established department policies and procedures
• Maintain a strong commitment to company values
• Inform customer of prices, delivery date, and any additional information needed by customer
• Follow up on orders to ensure timely delivery
• Compute price, discount, and shipping charges as required 
• Answer questions from customers or individuals on how a product operates or direct them to the person that is able to assist them
• Is able to easily assess first line support calls and assist with activation or installations questions and act as a triage level for customer or partners which then may result in an escalation to a technician
• Use Microsoft Dynamics and our phone system to maintain customer information and history while adding tickets and possibly transferring calls to teammates