TEKLYNX International, the world’s leading barcode and RFID labeling software developer and solutions provider, today announced the TEKLYNX Customer Support Center was awarded a Silver Stevie® for its notable customer service achievements in the 14th annual Stevie® Awards for Sales & Customer Service. This is the third consecutive Stevie Awards win for the TEKLYNX Customer Service Department, which consistently strives to raise the level of service and support for its customers in order to help global brands Barcode Better™.
More than 2,600 nominations from organizations in 48 nations of all sizes and in virtually every industry were evaluated in this year’s competition. Winners were determined by the average scores of more than 180 professionals worldwide on seven specialized judging committees.
The TEKLYNX Customer Support Center was awarded a Stevie® Award for achievements following the company’s recent customer service initiative designed to raise its customer service bar even higher. Since TEKLYNX launched its LIVE customer service support structure Monday-Friday, 8AM-5PM CST, the team has successfully answered nearly 30,000 inbound calls annually for assistance. The TEKLYNX Customer Support Center has also added 225 new support articles in the last year to the Support Center to offer better 24/7 support for the 1,000+ search queries it receives each month.
The company credits its multifaceted customer service initiative with delivering record high customer survey results. Customers who interact with the TEKLYNX customer service department receive a survey asking “what was your experience like?” Since August, 2018, 92% of all respondents rated their experience as “Wow, Impressive!” “The voice of our customer drives everything we do at TEKLYNX because our customer service and technical support set us apart in the marketplace,” states TEKLYNX Operations Manager Anthony Bieniewski. “Every time a customer or a potential customer needs our help, our team will be here with a solution.”
TEKLYNX also equates its customers’ success with the company’s continued success. “We are so proud that our Customer Support Center was awarded a Stevie® for its continued excellence in customer service accomplishments,” states TEKLYNX General Manager Doug Niemeyer. “It’s the people behind our barcode and RFID labeling solutions that help make companies around the world Barcode Better. When our customers succeed, we succeed.”
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