Support

TEKLYNX is committed to offering its customers the highest quality customer care in the industry, delivering outstanding day-to-day customer service and technical support.

Our customer service staff is available to assist you with product questions and can put you in touch with a reseller to make your software purchase quick and easy.

The TEKLYNX technical support team offers solutions for technical problems encountered while using TEKLYNX software products. This includes issues with features and functionality, installation issues, OS compatibility problems, and software-related error messages.

Support Cycle
Technical Support
Software Activation
Software Deactivation

Support Cycle

The TEKLYNX Product Support Life Cycle policy provides consistent and predictable guidelines for product support availability at the time of product release. This policy provides advance notification of planned changes in product availability and support, with the intention of helping customers and partners with their product planning decisions.

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Technical Support

In Europe, the Middle East and Africa, technical support is provided by our accredited TEKLYNX Partners, so you are advised to contact your reseller in the first instance. If you need help locating a reseller, please contact TEKLYNX in your region.

If you purchased your software with TEKLYNX support included, this will provide you with direct access to the TEKLYNX Support hotline. Our Technical Support team are available to answer any questions you have about your software, from installation to assistance with features, functionality and compatibility as well as label design and barcoding.

The EMEA Technical Support hotline is available in English, Dutch, French, German, Italian and Spanish.

Note: The link below is a technical support tool used for troubleshooting. It cannot be used to request support but is a good place to find answers to frequently asked questions concerning installation, product functionality, barcode specifications, and printing requirements.

+ Online Support Tool