Testimonios de Clientes TEKLYNX

En TEKLYNX nuestros empleados se esfuerzan para garantizar que nuestros socios y usuarios finales están atendidos. Lea sus opiniones sobre la Atención al cliente de TEKLYNX:

"El equipo de soporte de TEKLYNX es el mejor. El tiempo de respuesta es instantáneo y resuelven el problema rápidamente. Aaron gratamente nos ayudó con nuestro problema. Él está muy bien informado y sabe lo que hay que hacer para corregir los problemas de inmediato." — John Tran, PVH Corp

“This is the level of service that makes a good product a FANTASTIC product." — David Nicholl, Stovall & Company

 

La Atención al cliente de TEKLYNX es Fácil:

Caz, TEKLYNX Technical Support

"Caz hizo un gran trabajo. Con tecnología y conocimientos simples para 'hacer que suceda' rápidamente. Buena actitud y un placer hablar con él. Hizo lo que tenía que hacer para ayudar y parece que realmente disfruta su trabajo. El tipo de actitud y la gente que quiero a mi alrededor y que pagaría de más para mantener." — Patrick Brown, Parkway Products

"Hablé con Kristen y ella fue más que servicial. Kristen tomó lo que tenía e hizo recomendaciones que resultaron de una situación muy confusa en mi extremo a una en donde adquirí claridad y comprensión, tanto del producto como las licencias. Deseo agradecer a Kristen por toda su ayuda y comprensión. Kristen tomó el tiempo necesario para entender mi situación, trabajó conmigo para ganar claridad sobre las licencias de software y me recomendó una solución clara y valiosa para seguir adelante." — Scott Tucker, Automation Tool and Die

"Jane se mostró entusiasmada en su tono y cortés conmigo. Ella proporcionó la información que solicité con prontitud, la que a su vez permitió que mi empresa pudiera brillar a los ojos de nuestros clientes. Ella fue fantástica.” — Revendedor TEKLYNX 

“Aaron was honest and focused on our needs and informed us exactly what needed to be done. We had purchased a new printer without checking on compatibility. As soon as he heard the model number, he instantly knew what needed to happen. Aaron let us know where the improvements were needed and also provided us with a trial license while we get in touch with our reseller to have our application updated.” — Lo Taua, TEKLYNX End User

“Is very hard to find customer service that actually focuses on the issue at hand. Nicole is a good listener and after I finished explaining my issue, she very politely answered my question with no hesitation.” — Byron Calvo, Canada Colors & Chemical, LTD

 

 

Susie, TEKLYNX Customer Service

La Atención al cliente de TEKLYNX es Rápida:

"Rasheeda and Lars were extremely quick, knowledgeable, and thorough in helping me online and by phone. Lars followed up with a phone call in what seemed like 15 minutes! Then, he made sure that someone called me the next morning, which was good since I still had questions. As a result, we are up and running, with the latest version of LABELVIEW and a new Windows laptop. What wonderful customer service. This sort of attitude and performance takes training and encouragement. It reflects significantly on your company and products." — Tom Wilbur, Wilbur's of Maine

“Tiffany was great. She responded within minutes to my email explaining a problem and resolved the issue right away. I am impressed. Thanks again.” — Patrick Brown, Parkway Products

“Brianna was very knowledgeable, extremely capable, and expeditiously took care of my needs. I received great care, excellent assistance, and fast and speedy service!” — Jeffrey Celebrezze, Buckeye Business Products

"Jane very quickly got me the information I needed. Customer satisfied. Your folks do a great job! Much appreciated; thank you!" — Debi Edgecomb, RACO Industries 

"Yo tenía una sola pregunta, pero después de mostrarme cómo resolver ese problema, Aaron me mostró muchas otras características en el software que pueden ser útiles para mi trabajo. Él fue más allá del problema original para demostrar las capacidades adicionales del software." — Wayne Chudleigh, Technic Corp

"No puedo agradecerles lo suficiente por Tania. Mi departamento de producción instaló su software ayer y me llamaron para tratar de entenderlo. Llamé a Tania, nos conectamos a través de join.me y ella me mostró un par de trucos. Entonces le pedí que me enviara el manual para el programa y sin dudarlo ella me mandó un correo electrónico con el manual. He estado en servicio al cliente durante más de 20 años y fue un placer el encontrar a alguien en el teléfono que tiene una gran personalidad, conoce los productos, y está dispuesta a hacer todo lo posible para ayudarnos.” — Dina N., Saramax

“Nicole estaba en lo más alto de su juego. Ella demostró gran conocimiento al responder a todas mis preguntas y me dio información útil. Nicole fue amable y sincera. Fue un placer hablar con ella. Nicole hizo hasta lo imposible para ayudarme con mi petición. Ella es un gran activo para tener en su equipo.” — Adrian Davis, APExpress

 

 

La Atención al cliente de TEKLYNX está Aquí para Ayudar:

Nicole, TEKLYNX Customer Service

“Aaron & Tony were extremely helpful solving a network key issue our customer was experiencing. I contact various companies each day for technical support and in my opinion, the TEKLYNX team is unsurpassed! Thank you!” — Phil Strecker, Automated Packaging Systems

"Javell fue amable, considerado y me ayudó en todo lo posible. Sentí que realmente le importaba que tuviera una solución que funcionara." — Cindy Gary, Kent State University

"Susie me hizo sentir como un cliente valioso aunque el producto sobre el que preguntaba fuese una solución de software pequeña. Ella respondió a todas mis preguntas, fue muy eficiente y amable y me remitió a un minorista quién también tuvo un gran servicio al cliente. Tengo confianza en que mis necesidades serán satisfechas rápidamente cuando compre el software.” — Eva Ardo, Kuakini Medical Center

"Nick está constantemente disponible para revisar la información sin importar cuántas veces me lo ha explicado antes. Él ha sido proactivo, paciente y tiene visión de futuro en su acercamiento a nuestro proyecto y a nuestras posibles necesidades futuras. Ha sido un placer trabajar con él.” — Nan Kronick, NorthShore University HealthSystem

"I cannot thank you enough for Tania. My production department got your software installed yesterday. I was called in to try to figure the software out. I called Tania and we connected with join.me and she showed me a few tricks. Then I asked her to send me the manual for the program and without hesitation I received an email with the manual. I have been in customer service for over 20 years. It is a pleasure to get someone on the phone that has a great personality, knows the products, and is willing to go out of her way to help." — Dina N., Saramax

“Tony was more than helpful. I was blown away with his knowledge and skill. Even when the customer had a trust problem with the server, that had nothing to do with the TEKLYNX software, he was helpful. He stayed on the phone until we were sure the problem was solved. Honestly, by far, the best customer support I have ever seen.” — Kyle Phillips, Advantage Marking and Labeling

"My company has been using both LABELVIEW and CODESOFT for years. I've only been using them for the past year, and I noticed the improper ways it was used. I realized that I would have to contact you for info that nobody at my company could provide me. Robert was kind enough to shed some light on things that have been bothering me for a year, thus helping me start a project to repair and redesign the way labels are printed in my company. This project will reduce waste, raise efficiency and give workers in my factory better bonuses - and we have Robert to thank for that!" — Patrick Brown, Parkway Products

"When you walk in on a Monday, and your software is not working, and you have a pile of work that needs to get done, it is very overwhelming. Brian was calm, cool and VERY helpful. He got us up and running, and now I don't have to worry about having a horrible Monday. THANK YOU!!!" — Patrick Brown, Parkway Products

 

 

Aaron, TEKLYNX Technical Support

La Atención al cliente de TEKLYNX se Preocupa:

“Anthony was kind, courteous, PATIENT and above it all - TENACIOUS in resolving the database connection issue to the customer’s CODESOFT Enterprise RFID product. Without developing the workaround, this high profile project would have failed. His direct and extended efforts made the difference between failure and success of the project and I GREATLY appreciate that.” — Dave Dooling, LOWRY Solutions

“I feel that Javell took extra time and effort to help me understand the different options that I could offer my customer. He went over everything several times and went out of his way to help me.” — Deanna Smith, Label Pro

“Nicole was on top of her game. She was very knowledgeable, answering all questions and giving helpful information. Nicole was friendly and sincere. It was a pleasure speaking with her. Nicole went above and beyond in assisting my request. She's a great asset to have on your team.” — Adrian Davis, APExpress

“Susie CARES. She wants to make it right, and do a good job. She is always helpful, friendly and more than willing to help.” — Debi Edgecomb, RACO Industries

"Lars made me feel like a true TEKLYNX partner and told me how I could provide the best information to our customer. He was extremely customer focused with me and could answer all my questions clearly and patiently. His technical knowledge was very good and provided me with all the information I needed." — Cindy Owen, Carlisle Technology

“Grant listened to what the issues were and offered solutions to resolve the problems. He was extremely patient over a sometimes noisy connection and addressed each issue with an extremely positive attitude. He guided us through the processes, having us do it so that the customer and myself would know what to do. Our customer was extremely pleased and happy with the outcome of the call. I can't ask for anything better as a reseller. Bravo, Grant!” — Dave Dooling, LOWRY Solutions

“Aaron took time to not only understand the issue, but to follow up and provide a workable solution for all involved. He called when he said he would call, and e-mailed detailed notes of what was decided, all while having a great attitude! I felt Aaron went above and beyond in helping to answer my questions. I'd want him on my team.” — David Shaffer, Land O Lakes

“Caz is very patient and took the extra time to go through the fix so I could understand all of the steps completely. Caz is professional and knowledgeable regarding the LABELVIEW product and configuration. Caz always fixes my issues when I call. I have dealt with him several times and he is a wonderful support person and a true asset to your company.” — Denise McMurray, Solvay Solexis