Product Support Lifecycle

Support lifecycle policy

The TEKLYNX Product Support Lifecycle policy provides consistent and predictable guidelines for product support availability at the time of product release. We provide this policy to help you with product planning decisions. 

 

PRE MAJOR RELEASE PHASE [ 1-2 MONTHS BEFORE MAJOR VERSION RELEASE ]

• Existing major version is sold and supported fully by TEKLYNX.

 

POST MAJOR RELEASE PHASE [ 0-6 MONTHS AFTER MAJOR VERSION RELEASE ]

• Standard support offerings for the new release begin.
• Development on previous versions is limited to bug fixes that will be evaluated on a case-by-case basis. Not every bug will warrant a fix. Development/Product Management will make all final decisions.

 

EXTENDED SUPPORT PHASE [ 6-12 MONTHS AFTER MAJOR VERSION RELEASE ]

• Standard support offerings continue.
• All development for previous version ends 6 months after major release.
• All development, bug fixes and enhancements continue for latest version.

 

NON-SUPPORTED PHASE [ 12+ MONTHS AFTER MAJOR VERSION RELEASE ]

• Standard support offerings for previous versions end.
• Online self-help support information will be available via the TEKLYNX website.

 

NOTE: Regional differences may apply to support cycle dates. Contact TEKLYNX in your region to learn more.