Enterprise Software Support and Installation Specialist

Seeking: Pragmatic problem solver with natural curiosity

 

Job Details:

• Location: Glendale, WI, USA
• Employment Type: Full-time regular
• Expected Experience: 1+ years

 

Job Description:

The Enterprise Software Support and Installation Specialist is responsible for the day-to-day support of TEKLYNX enterprise software solutions. Will act as the primary person responsible for upgrading enterprise solution customers to the latest version of their software based on a planned upgrade path and timeline.  Working as a part of the Enterprise Sales Team this person will also work with customer support representatives and technicians to ensure the best customer experience. Other responsibilities and duties are highlighted below.

 

Job Responsibilities:

• Master the use of all TEKLYNX Products (CODESOFT, LABEL ARCHIVE, SENTINEL, TEKLYNX CENTRAL)
• Must be very effective at delivering technical information to all business functions as well as unfavorable feedback to customers and partners if necessary
• Ensuring process discipline throughout our solution selling sales process
• Recording customer interactions in the CRM system
• Work closely with Sr. Sales Engineer/Enterprise Product Manager to quickly identify software defects versus customer environmental issues, and will be able to effectively communicate the difference to the customer and if necessary internal teams
• Responsible for Enterprise Technical Support, upgrades to enterprise solutions, installations of new sales (as directed by the Sr. Sales Engineer and or Enterprise Product Manager) as well as any customer service oriented interaction for TEKLYNX enterprise solution customers
• Coordinates problem resolution among a variety of organizations i.e. between the client and hardware/software vendors

 

Job Requirements:

Must have high technical fluency and be able to adapt knowledge based on the customer’s environment. Must be technically creative and able to apply industry best practices to customer challenges while leading the customer on best practices in terms of TEKLYNX software installation and meaningful use.

 

• BA or BS in Computer Science or Business related field desired
• High technical literacy on both PC and Server OS
• Fluent in MS Word, Excel, Power Point, Visio, SQL, VM solutions 
• Knowledge of network infrastructure including database applications like SQL, Oracle etc 
• Ability to adapt communication style to achieve results
• Pragmatic approach to problem solving and trouble shooting
• Ability to embrace ambiguity
• Natural curiosity regarding the unknown
• Humble, hungry, and smart
• Motivated to accomplish without an external reward