Testimonials

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Here is What Customers are Saying about TEKLYNX Technical Support:

Thank You very much for your kindness and expertise to support me. You do an excellent job, and You did fix my problem. I really like Teklynx's product. Your technical peoples are so nice and very helpful. I appreciate very much for your support and thanks again.

-Leonard Nguyen
MFG Engineer

I would like to commend Mr. Tristram Villiers for his exemplary troubleshooting and support skills in helping us to solve our barcode labeling issues. He was able to find the "needle in the haystack" that identified the specific issue that we were having and thus prevent us form moving to a competitive product to solve our problem and, also, purchase the correct product version from TEKLYNX that we need to employ. Once again, my thanks for all your help and support.

-Dino Secondino
Citterio U.S.A. Corporation

I was very impressed with Beth's customer service. She knows your product thoroughly and was more than pleasant to work with on troubleshooting my issue.

-Darlene Stabile
Dalton Enterprises, Inc.

You solved my problem and sold me on the product. Your tech support was incredible and never matched by any company before.

-Pierre Abushacra
Firehook Bakery

Time and again, your people make my life easy. My compliments on a well run operation.

-Jim Philips

Beth was personable, patient and resourceful.

-David Blount
L-3 Communications

Beth took them through every troubleshooting path possible...to narrow down the problem. Very Impressed with her knowledge & patience.

-Troy Hibicki
PEAK Technologies

I could not have been more satisfied with the assistance Beth offered. Our packaging department was down due to a software problem and I knew that she sincerely cared and worked hard to get us back up and running. She was polite, friendly, and courteous. Something you don't see everyday in the tech-support arena.

-Ryan Peters
Penn Wood Products, Inc.

Beth handled my case swiftly. She reassured me that if there were any other problems to call back and that TEKLYNX would be more than happy to help! Nice job Beth ! And nice job TEKLYNX!

-Jesse Chavez

Matt did an excellent job...couldn't be happier!

-Dave Klement
Efficient Business Systems

Tanika was awesome!!!! My first time with the software and NO barcode experience and she walked we through creating a barcode...She saved the day!!!!!

-Andy Muser
BD Biosciences

In an age where technical support can be frustrating at best, your representatives have been extremely professional and knowledgeable. Beth in particular not only answered my questions and guided me to the proper solution, but she also informed me on how to streamline the process and warned me about future pitfalls that could occur.

I would like to thank Beth and your company again for truly providing customer service for your product.

-Chris Chiaia
Director of I.T.
DT Holdings, Inc.

To Whom this may concern,

I just wanted to express my sincere appreciation for your excellent support. It is so rare and refreshing to be able to actually contact a human being when I have a problem, and then to get one who is pleasant, helpful, and actually SOLVED MY PROBLEM.

-Scott Kinaman
Cyantek Corporation

Our system went down recently, and after reinstalling the Label Matrix software, I had difficulty getting the system to print correctly. On Friday I contacted TEKLYNX Technical Support (for the first time) and was assisted by Specialist Matt Mueller. His knowledge of the system software was impressive...he had our system up and running in a very short period of time. However, it was his professional attitude and patience that truly made the experience pleasant and painless. Kudos to Mr. Mueller!

-John D. Mingione
Sr. Intelligence Officer
Department of Homeland Security
ICE/FDL - Operations

I had a great experience in working with Matt Mueller on a tech support incident with Labelview 7.0. Matt did an excellent job in helping me work thru a problem, he was very knowledgeable of the software and the underlying module and was very sincere in listening to our problem and getting a resolve.

-Brent Ruggles
Network Administrator

We have successfully printed our first label without a backfeed!
Please thank everyone at Teklynx who helped to solve our problem...After all our
trouble, we appreciate your diligence! Thank you Beth!

-Jake

I just wanted to drop a quick note to you regarding the efforts that Beth has put into helping me resolve the chain of issues that we have been having with the latest release of LABELVIEW. She has spent countless hours on the phone with me trying to determine what could be the potential cause and has never given up on finding a solution (Even tough it turned out to be cable issue and had nothing to do with the software itself, Beth was able to diagnose and correct). She has not only been extremely patient but has been extremely polite in the process. Most Tech Support individuals that I have dealt with over the years (Companies other than TEKLYNX.) are extremely quick to get off the phone and are most of the time not interested in helping, much less following through. Beth has continued to amaze me on how she not only documents everything that we have done but also that she is following up with me weekly to ensure that things we have discussed are either continuing to work or ensuring that I completely understood the actions that she was wanting me to take. My company owes Beth a great deal of gratitude as she has enabled us to keep production of our product moving forward without being completely shut done without labels. We are a long time user of the LABELVIEW product and will continue to be a customer of TEKLYNX' because of people like Beth going the extra mile to ensure that her customers are serviced and completely satisfied.

-Michael Goolsby
President - Zach's Spice Company

All too often, people only hear the negative aspects towards someone's efforts. It is to this end that I'd like to comment personally to you and let you know that Teklynx has a highly valued employee in Renee.

Since the 4th of August, Chemicon Australia has had a rather perplexing problem with printing in Label Matrix. When the "standard procedures" couldn't fix the issue, Renee stepped in. It shows how good a communicator Renee is in that we immediately felt as if the matter was being actively attended to effectively. As it turns out, it took another month and a half to resolve our issue but all through that time, Renee made herself available to keep us informed. Part of our solution involved liasing with the developers to which Renee was a great advocate.
Thanks Michael and thank you once again to Renee, for all her help.

-Scott
Systems Administrator - AU
Chemicon Australia Pty Ltd

I am impressed with your phone support team. The gentleman who helped me was very knowledgeable, helpful, and he answered all of my questions with patience...Secondly, I am very impressed with your mix of real-time support, knowledgeable support team, and Internet diagnostic tools. You've obviously spent a lot of time and money in this process. I want you to know that it's greatly appreciated.

-Dan

Tanika is outstanding. She walked me through a download and an unzip of an application. I had been working on it for several hours myself with no success. I was pretty impatient but she calmly told me how to correct the problem. I am no computer expert and have talked to several technical support people over the last 7 years. She is by far the best.

-Dave Sadoway

I've been struggling with this bar code thing for a couple of weeks...We absolutely must have our bar codes in place by next week and I'm well on my way now. Thank you so much and you may hear from me again!

-Debra Keller
Superior Marker Company

I would like to commend your tech staff as a whole and Tina and Tanika in particular for making this process go smoothly. They were both able to quickly and effectively answer all of our questions and helped to guide us towards a mutually beneficial conclusion to our search. Their quick responses to our queries and being able to talk to a live body verses voice or e-mail made for quick resolutions to our issues...Once again I would like to say Thank You.

-James Boganski
Director of Operations
RC Fine Foods

I just wanted to let you know that I was very pleased with the help that I got today...from Beth in your Tech Support. She was very polite, courteous and helpful in every way! She guided me along in the problem I was having and solved it in less than 10 minutes. Thanks again!

-Jane Hole
Selbs Nameplate & Label Company

Just had to drop you a line and tell you what a value Matt and Tanika are to your (Technical Support) department. I called in several times over the past 3 days and had to talked to 2 other techs and had a fairly difficult issue which finally fell in Tanika's lap this morning. To make a long story short, I was between a rock and a hard place and was still waiting on an email from a tech that was promised the day before...Matt stepped in...then walked me through the setup. This allowed my project to stay on schedule and avoided me having to make some rather unpleasant phone calls, thus really coming through...It is truly a pleasure to get help on the phone when they are persistent and or efficient. Had it not been for Tanika's persistence to get the issue resolved and Matt's knowledge we may of never gotten this solved and I would be in very unhappy room with some very grouchy people. So here's to your tech support!

-Adam Hoge
Product Support Technician
Intermec Technologies Corporation

She (Tanika) was outstanding in the way she handled the call and the solutions. I have to admit, I was not the happiest person in the world when I first made the call but Tanika stayed patient, and never got rattled. She is a asset to your team...After finding a few bugs, and being unable to work a fix, I called Tanika. She stayed on the phone with me for over an hour. In that Hour, we found a driver issue, and she solved it. The other issue was a printer issue that she was able to find a fix and get us up and running. The whole time keeping her cool and staying focused. You're lucky to have such an employee.

-Bill Marchant

TESTIMONIALS