SUPPORT FAQ

Database Support

• Which databases do TEKLYNX products support?

Driver Service Pack

• When I try to load the TEKLYNX Driver Service Pack (DSP), I see an empty box with a red X in the corner instead of the driver family list. What am I doing wrong?

Electronic Product Code (EPC)

• What is the Electronic Product Code (EPC)?
• How does EPC compare to U.P.C?
• What data does the EPC provide a "key" to?

Graphics Support

• Which graphics formats do CODESOFT, LABELVIEW, and LABEL MATRIX support?
• Can I export labels to an Adobe® PDF format?

HASP Key Issues

• My software started opening up in demo mode. What should I do now?
• I installed Windows XP Service Pack 2 recently and now my software opens in demo mode, even though I have the hardware key connected to the PC. What am I doing wrong?
• How do I reinstall HASP key drivers for my product?
• Can I use a USB converter to connect a USB security key to my PC?
• Common software key questions

Microsoft Windows Vista

• Does TEKLYNX software run on the new Microsoft Windows Vista operating system?

Miscellaneous/General

• What printers are supported by LABELVIEW / LABEL MATRIX / CODESOFT?
• What are the differences between product editions for LABELVIEW (Basic, Pro and Gold), LABEL MATRIX (Quick Draw, Label Matrix, Power Pro), and CODESOFT (Premier, Sprint, and Enterprise)?
• Can I buy this online? If not, will the labels I designed in my LABELVIEW, LABEL MATRIX, or CODESOFT demo be good until my package arrives?
• How much is an upgrade for LABELVIEW, LABEL MATRIX, or CODESOFT?
• I want to become a Vendor/ Reseller. Who should I speak with about this?
• Where can I get your graphics for my web site?
• Who do I speak with about getting more brochures/literature/Demo CD's for LABEL MATRIX, CODESOFT, LABELVIEW?
• Who do I speak with to find a vendor or reseller in my area?
• Do you offer any training on the product?
• I would like someone to explain to me how SENTINEL works.
• How do I use the Driver Service Pack (DSP)?
• What is the warranty on your products?
• I'm looking for pricing information but it’s not listed on your web site. How can I find pricing information?
• How do I go about returning my product?
• What is my tracking number for FEDEX or UPS ?
• Can I still order a DOS version of LABEL MATRIX?
• How do I know if my printer driver is compatible with the software?
• What is a "Zebra Code"?
• Can I add "Zebra Code" capabilities to my version of LABELVIEW, LABEL MATRIX or CODESOFT?
• How do I calculate a mod10 check digit?
• Which bar code symbologies do CODESOFT, LABELVIEW or LABEL MATRIX support?
• Do TEKLYNX products run in a Citrix or Terminal Server environment?
• When should I use Microsoft® Access for my data and when should I use Microsoft® Excel for my data?

ODBC Database

• What is ODBC?
• How do I troubleshoot an ODBC connection?
• I am receiving an "Ini file is corrupt" or "Database Error" message when I try to use ODBC database connection with .csv or .txt files. How can I fix this problem?
• I am having problems with MDAC setup. What troubleshooting steps can I follow to successfully install the latest version of MDAC?

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