Support

TEKLYNX is committed to offering its customers the highest quality customer care in the industry, delivering outstanding day-to-day customer service and technical support.

Our customer service staff is available to assist you with product questions and can put you in touch with a reseller to make your software purchase quick and easy.

The TEKLYNX technical support team offers solutions for technical problems encountered while using TEKLYNX software products. This includes issues with features and functionality, installation issues, OS compatibility problems, and software-related error messages.

Our trained support staff is available to answer your questions from 8:00 AM to 6:00 PM CST, Monday-Friday. Reach our customer service team at 414-837-4800. Our technical support staff is available at 414-837-4777.

Support Cycle

The TEKLYNX Product Support Life Cycle policy provides consistent and predictable guidelines for product support availability at the time of product release. This policy provides advance notification of planned changes in product availability and support, with the intention of helping customers and partners with their product planning decisions.

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Technical Support

Your TEKLYNX Software Maintenance Agreement includes access to our Technical Support team, who are available to answer any questions you have about your software, from installation to label design and barcoding.  For assistance with features and functionality, compatibility, or errors, contact our team at 414-837-4777.

Note: The link below is a technical support tool used for troubleshooting. It cannot be used to request technical support.

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ASSISTED INSTALL

Get your label design system installed and configured correctly the first time! Ask your reseller about TEKLYNX' Assisted Install service.

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Software Activation

Unsupported versions of TEKLYNX software can no longer be reactivated. To determine whether your software version is supported, see the Support Life Cycle.

Please contact TEKLYNX Customer Care for assistance to discuss upgrade options. Our representatives can be reached at 414-837-4800.

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Enterprise Upgrade Request

If you have an active Support Agreement or a Software Maintenance Agreement (SMA), you are eligible for assistance with an upgrade.

If you do not have a Support Agreement or SMA, please call our Sales Department at 414-837-4768.

Note: There is a 2 - 4 week scheduling period. Upgrades are ideally scheduled during nights and weekend shifts.  

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