Software Maintenance Agreement (SMA)
Protect your Investment with a Software Maintenance Agreement
All new purchases of CODESOFT, LABELVIEW, and LABEL MATRIX software will include a free 3-month SMA*, which includes a free training session and unlimited access to technical support.
Benefits of a full year SMA:
- Free software upgrades and updates **
- One free online training session ($100 value)
- Electronic training guides (a $69 value)
- Unlimited access to technical support for label design products (priceless) ***
- Access to hundreds of downloadable compliance label samples
- Online tools, such as a knowledge base and other convenient downloads
Register Your SMA Today
Be sure to register your SMA to ensure you are receiving full benefits. For registration assistance, contact the TEKLYNX Customer Care Center at 414-837-4800.
Lower your Overall Cost
TEKLYNX continually improves the features and capabilities of its software solutions. Instead of having to pay full price for these enhancements, you get free software version upgrades, updates, and technical support. These cost savings alone will exceed the initial investment of an SMA! SMAs can be purchased in 3- and 5-year versions to maximize your savings.
Obtain the Most Advanced Software – Automatically
Software Maintenance Agreements (SMAs) are offered with all TEKLYNX identification and tracking products and are automatically renewed, so you don’t need to worry about a lapse in upgrades and support.
Identification Products
Software Maintenance Agreements are available for all TEKLYNX identification products, including LABEL MATRIX, LABELVIEW, and CODESOFT bar code labeling software and LABEL ARCHIVE and TRACKSOFT traceability software. The agreement includes a combination of upgrades and updates provided at no additional charge, as well as unlimited access to technical support by phone.
Server-Side Printing and Tracking Products
Software Maintenance Agreements are also available for TEKLYNX’ high end products, including SENTINEL server-side printing software and BACKTRACK asset and inventory software. Annual and multi-year support agreements are available upon request.
* Eligibility for free 3-month SMAs may vary. Free 3-month SMAs do not include upgrades. In order to qualify for a free upgrade, you must purchase a full year SMA.
** Version upgrades include updating a software title from a previous version to a new version, such as upgrading from CODESOFT 9 Pro to CODESOFT 10 Pro. Product upgrades, such as a change to a new level or edition within the same major version (for example, changing from CODESOFT Pro to CODESOFT Enterprise) are not included.
*** Unlimited technical support applies to label design products. TEKLYNX CENTRAL, SENTINEL, and LABEL ARCHIVE require separate support contracts.
For more information or to purchase a Software Maintenance Agreement, contact us at 414-837-4800 or via e-mail at sma_americas@teklynx.com.