Technical Support Intern

The Technical Support Representative Intern/Development Intern provides technical support to TEKLYNX' direct customers, distributors and international and domestic sales personnel on all TEKLYNX software. Support TEKLYNX’ effort to attract, retain, and serve our customers by providing comprehensive, timely, and tailored technical phone and online support.  Logs daily call activity and recognizes and escalates more difficult problems. 

In addition to standard support, this individual will also work closely with customers and TEKLYNX Product Management to determine specific needs through discovery conversation. This individual will create specification and proposal documents, assist sales with delivery of proposal and ultimately develop the approved solution. TEKLYNX primarily utilizes Microsoft technologies, from VBScript to C#. We are looking for someone with a grasp of software development fundamentals, but not necessarily proficiency with any specific language.   

Job Summary:

Provide technical support to TEKLYNX' direct customers, distributors and international and domestic sales personnel on all TEKLYNX software. Support TEKLYNX’ effort to attract, retain, and serve our customers by providing comprehensive, timely, and tailored technical phone and online support.  Logs daily call activity and recognizes and escalates more difficult problems. 

In addition to standard support, this individual will also work closely with customers and TEKLYNX Product Management to determine specific needs through discovery conversation. This individual will create specification and proposal documents, assist sales with delivery of proposal and ultimately develop the approved solution. TEKLYNX primarily utilizes Microsoft technologies, from VBScript to C#. We are looking for someone with a grasp of software development fundamentals, but not necessarily proficiency with any specific language.   

Job Requirements:

The ideal candidate is working toward or has a technical degree or business degree with technical emphasis or equivalent experience. Must have a desire to work with and support customers. Must possess excellent problem-solving skills, patience and interpersonal skills. Time management skills and the ability to work successfully with a team is a must. The ideal candidate for this position will have exceptional verbal, written and listening skills as well as the ability to think critically to frame up appropriate development opportunities. Must have working knowledge of: Microsoft Operating Systems, software and PC, peripheral hardware, SQL, and an understanding of Object Oriented Programming.

Essential Duties and Responsibilities: 

•Technical support for TEKLYNX customers, distributors, and international and domestic sales personnel.

•Strive to maintain call response objectives set forth by the Technical Support Team Lead and TEKLYNX Operations Manager

•Regular and consistent feedback from customers and distributors will be passed on to the appropriate Marketing Managers.

•Suggestions for product improvements will be expected.

•All department personnel will constantly upgrade skills to keep pace with products within their responsibility.

•Company and division safety policies are understood and followed, as well as general housekeeping procedures.

•Teams and task forces, of which the individual is a member, contribute to department or divisional goals.

•Job-specific training is provided at intervals agreed upon by the Technical Support Team Lead or TEKLYNX Operations Manager

•Proprietary and confidential information is recognized and protected.

•Maintain service levels established by the TEKLYNX Operations Manager.

•Other duties as assigned.

•Competencies considered critical for this role are Customer Focus, Demonstrates Self-Awareness, Communicates effectively, Cultivates innovation, and Decision Quality.

•Ability to illustrate customer requests in a specific document

•Effectively estimate time associated with creation and development of custom applications

•Program VB Scripts

•Create custom printing interfaces for deployment to customers

•Career paths include: Product Management and Software Engineering

To apply, send your resume and cover letter to douglas_niemeyer@teklynx.com with the subject line Employment Opportunity: Technical Support Intern, OR TEKLYNX International; Attn: Doug Niemeyer; 409 E. Silver Spring Dr., Ste. U12, Whitefish Bay, WI 53217