Inside Sales Representative/Business Development Representative

Job Summary: The Inside Sales Rep is a high volume sales phone based lead qualification role.  This individual will contribute to revenue growth through day-to-day lead management and qualification by applying inside sales processes and product knowledge.  The ISR is responsible for the qualification of all label design leads coming into the TEKLYNX lead management tool by following our defined lead qualification process. This means verifying their label design business needs or identifying business needs that require the TEKLYNX enterprise solutions by asking predefined qualification questions and then passing the lead off to our enterprise sales team. In addition to qualification this individual will be responsible for lead distribution to our reseller channel by following the lead distribution guidelines and process.  The Inside Sales Rep will also manage/monitor the distributed/qualified leads in the tool to ensure the proper follow-up is happening by the assigned resellers.  The ISR is responsible for the overall quality of leads that are being distributed to TEKLYNX business partners and for providing feedback to Marketing leadership around what type of leads are coming into the tool. This individual will work very closely with the Channel Development Manager, the owner of the business partner relationships, to communicate feedback around the lead follow up commitments and/or any additional lead situations that may have occurred with the partners.  Working closely with our Business Analyst to ensure predefined processes are being followed is essential. In addition, this individual provides internal support to our customer service team by ensuring order accuracy.  This is a tactical sales and marketing position that requires attention to detail and the ability to work within predefined processes and tools.  Customer focus, time management and technical learning are required competencies. 

Job Requirements: The candidate must possess excellent communication, time management and interpersonal skills.  Must be able to effectively handle multiple demands by numerous persons in a professional manner.   Excellent prospecting and qualification skills.  Minimum education requirement is a Bachelor’s Degree in Business Administration with a background in sales and marketing.  2-5 years inside sales or lead qualification experience preferred or 7 – 10 years of equivalent work experience.

Essential Dutied and Responsibilities:

  • Achieve daily/weekly/monthly assigned label design lead and revenue targets through lead qualification and distribution to business partners
  • Achieve monthly assigned enterprise lead and revenue targets through lead qualification and passing to the enterprise sales team
  • Follow-up on distributed/qualified leads by monitoring the lead management tool in order to ensure proper follow by business partners
  • Qualify leads by doing web research and making outbound phone calls while applying appropriate phone based sales skills for the purpose of qualification
  • Provide prompt and accurate service to the resellers at all times
  • Communicate with the Account Manager about business partner lead follow up expectations
  • Understands, tracks, reports and analyzes lead activity to ensure accuracy and proper evaluation of business partner success – this success is measured on lead conversion and meeting commitment expectations
  • Tracks all customer inquiries and sales leads and ensures follow up is complete
  • Responsible for answering incoming calls, faxes and emails from prospective customers, current customers and resellers
  • Responsible for providing critical lead feedback to marketing for product development as well as appropriate messages that are making the most significant impact on revenue
  • Upon request from a business partner assist in creating quotes for potential label design sales (Important to understand the process around quoting and the responsibility associated with providing a price quote to a reseller and/or customer)
  • Work closely with our Business Analyst to follow and improve all predefined processes

To apply, send your resume and cover letter to with the subject line Employment Opportunity: Inside Sales Representative.